Refund Policy

1. Try Before You Buy

We strongly recommend using our free trial before purchasing any plan. The trial gives you full access to the Service so you can verify channel availability, streaming quality on your internet connection, and device compatibility. Most refund situations can be avoided entirely by testing first.

2. 7-Day Money-Back Guarantee

3. How to Request a Refund

1. Contact us within 7 days of activation via live chat, WhatsApp (+212 622 413 430), or email at support@earnestiptv.com.
2. Include your order reference/credentials and a description of the issue.
3. Allow us to troubleshoot first — most issues are resolved quickly by switching apps or adjusting settings.
4. If we cannot resolve the issue, we will process your refund.

Approved refunds are returned via the original payment method within 3–7 business days, depending on your payment provider.

4. Eligibility Conditions

• Request must be made within 7 days of credential delivery;
• Applies to the first subscription purchase per customer;
• Your account must comply with our Terms of Service (no credential sharing or resale);
• The reported issue must be verifiable and attributable to the Service, not your network, ISP throttling without a VPN, or incompatible hardware.

5. Non-Refundable Situations

• Requests made after the 7-day window;
• Issues caused by insufficient internet speed, unstable WiFi, router limitations, or ISP interference;
• Device incompatibility that was confirmed compatible before purchase but misconfigured afterward (we will help you fix configuration instead);
• Accounts suspended for violating the Terms of Service;
• Renewals and repeat purchases (the guarantee covers your first purchase only);
• Change of mind after extended use beyond 25% of the subscription period.

6. Partial Refunds

In some cases we may offer a partial refund or account credit proportional to unused service time as a goodwill gesture, decided case-by-case. This is discretionary and does not create an obligation for future requests.

7. Chargebacks

Please contact us before opening a payment dispute — we resolve nearly every issue directly. Accounts subject to chargebacks are suspended immediately during the dispute process, and chargeback fees may be deducted from any resulting refund.

8. Contact

Refund questions? Reach us at support@earnestiptv.com, via live chat, or WhatsApp at +212 622 413 430 — support is available 24/7.