Privacy Policy

1. Overview

This Privacy Policy explains how Earnest IPTV ("we", "us") collects, uses, discloses, and protects information when you visit our website or purchase and use our Service. We collect the minimum data necessary to deliver and support the Service.

2. Information We Collect

• Contact details — name, email address, and WhatsApp number provided at signup or support.
• Payment information — handled by third-party payment processors. We never store full card numbers on our systems; we retain only transaction references and amounts.
• Account data — subscription credentials, plan type, activation date, connection count, and device/player type used for streaming.
• Technical data — IP address, approximate location, browser/device characteristics, and diagnostic logs used for troubleshooting stream quality and preventing credential abuse.
• Communications — messages you send via live chat (Tawk.to), WhatsApp, or email, retained for service quality purposes.

3. How We Use Your Information

We use collected information to:

• Activate, maintain, and renew your subscription;
• Provide technical support and resolve streaming issues;
• Detect fraud, credential sharing, and abuse of simultaneous connections;
• Send essential service communications (credentials, outage notices, renewal reminders);
• Improve website content and Service performance through aggregated analytics.

We do not sell your personal information to third parties.

4. Cookies & Analytics

Our website uses basic cookies for site functionality and may use privacy-respecting analytics to understand aggregate traffic patterns. The embedded Tawk.to live chat widget sets its own cookies when you use chat; see Tawk.to's privacy policy for details. You can block or delete cookies in your browser settings; core site browsing will continue to function.

5. Data Sharing

We share data only with:

• Payment processors, to complete transactions securely;
• Communication providers (live chat/email/WhatsApp) to deliver customer support;
• Legal authorities, where required by applicable law or valid legal process.

6. Data Retention

Account and billing records are retained for the duration of your subscription and as long as required by tax/accounting rules (typically up to 7 years). Support conversations are kept up to 24 months. Diagnostic logs are rotated within 90 days. You may request earlier deletion of non-mandated data at any time.

7. Your Rights

Depending on your jurisdiction (including GDPR/UK GDPR and similar frameworks), you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request deletion of data we are not legally required to keep;
• Object to or restrict certain processing;
• Request portability of data you provided to us.

To exercise any right, contact support@earnestiptv.com. We respond within 30 days.

8. Security

We apply industry-standard measures including encrypted connections (HTTPS/TLS), access controls, and limited data retention. No system is perfectly secure; please also protect your subscription credentials and contact us immediately if you suspect unauthorized access.

9. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect data from children. If you believe a minor has provided us personal data, contact us and we will delete it promptly.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards for such transfers and process data only as described in this policy.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The "Last updated" date above reflects the current version; material changes will be highlighted on our website or communicated directly.

12. Contact

Privacy questions or requests? Email support@earnestiptv.com, reach us via live chat, or message WhatsApp at +212 622 413 430.